Group Delivery Center

First choice for sensitive processes


About Delivery Center

Thank you for your interest in the Delivery Center. We are the umbrella organisation of Commerzbank's internal service companies that provide business processing inside and outside Germany. Our aim is as simple as it is challenging: to be first choice for sensitive processes.

We pursue a growth strategy that is based on our clients' satisfaction. We believe that client satisfaction is not the product of chance, but the result of operational excellence, digital standards and agile organisation.


The Delivery Center comprises a service group of seven ComTS companies, a steering unit in Germany and CERI International in Poland.

All companies have a critical mass and form a group that allows for cross-the-board management of all sourcing activities.

"Technologies, expertise and aspects of corporate culture are transferred as part of the sourcing of services. This means that we are constantly expanding our knowledge of business processes and acquiring key experience. The Delivery Center is a modern, innovative hub for the transfer and processing of sophisticated services."
Aleksandra Wąsik / Head of Finance & Accounting Department / CERI International


Our core service consists of reliable and continually optimised process implementation in a wide range of service groups. Additionally, we offer support and advice for all preceding processes (such as the sourcing process) and thus guarantee structured, risk-optimised implementation.


We have practically 20 years of experience in sourcing and executing back-office processes, covering a wide range of topics to differing extents. They are structured into ten service groups. If you wish further information on each service group, click on the download symbol to access the corresponding detailed profile.



Get an initial impression of our organisation. The films "Delivery Center – more than you think!" and "Delivery Center – next step" were produced for and by our employees in connection with the establishment of the service group.

"Delivery Center – more than you think"

"Delivery Center – next step"

Mannequin Challenge


November 2017 | Frankfurt


Management Board GS-DC decides to expand the TOM and change the strategy claim.... more
June 2017 | Germany

Company run-out 2017: In June there are four ComTS companies

The annual running season of corporate challenges begins in June ... more
March 2017 | Halle

ComTS East at the „JOB regional 2017“ trade fair in Schkeuditz

The labor market in central Germany is booming. There are many vacancies as have never been before and the number of jobs are incrementing.... more